Terms of service

Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website, products, and services provided by AniPlay ("Company," "we," "our," or "us").

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, you should not use our website or services.

1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • You have the legal capacity to enter into binding agreements.
  • All information you provide is accurate and complete.

2. Products & Services

We sell personalized and non-personalized products through our website.

Certain products may be manufactured, fulfilled, or shipped by third-party suppliers and fulfillment partners.

We reserve the right to:

  • Modify products.
  • Discontinue products.
  • Limit quantities.
  • Refuse service.
  • Cancel orders.
  • Correct pricing or listing errors.

at any time and without prior notice.

3. Personalized Products

Many products offered through our website are custom-made using customer-submitted content, including but not limited to:

  • Photographs
  • Images
  • Artwork
  • Logos
  • Names
  • Text
  • Custom design selections

By submitting content, you acknowledge that:

  • You have reviewed and approved all customization details.
  • You accept responsibility for the accuracy of submitted content.
  • Personalized products are produced based on the information provided during checkout.

We are not responsible for customer-submitted mistakes, including spelling errors, incorrect images, low-resolution files, or inaccurate customization details.

4. User Content

When uploading content to our website, you represent and warrant that:

  • You own the content or have obtained all necessary rights and permissions.
  • The content does not infringe upon any copyright, trademark, privacy, publicity, or other rights.
  • The content does not violate any law or regulation.

You agree not to upload content that:

  • Is unlawful.
  • Is defamatory.
  • Is obscene.
  • Is threatening.
  • Contains hate speech.
  • Contains sexually explicit material.
  • Violates intellectual property rights.
  • Contains viruses, malware, or harmful code.

We reserve the right to reject, remove, modify, or cancel any order containing content we believe violates these Terms.

5. License to Use Submitted Content

By submitting content for personalization purposes, you grant us a limited, worldwide, royalty-free license to:

  • Store.
  • Reproduce.
  • Modify.
  • Process.
  • Transfer.
  • Display.

such content solely for the purpose of manufacturing, fulfilling, shipping, supporting, and administering your order.

This license terminates once the order has been completed, except where retention is required for legal, fraud prevention, operational, or record-keeping purposes.

6. Pricing & Payment

All prices displayed on the website are listed in the currency shown at checkout.

We reserve the right to:

  • Change prices at any time.
  • Correct pricing errors.
  • Cancel orders containing pricing inaccuracies.

Orders are not considered accepted until payment has been successfully processed.

If payment cannot be verified, we may cancel the order.

7. Shipping & Delivery

Delivery times displayed on our website are estimates only and are not guaranteed.

We are not liable for delays caused by:

  • Shipping carriers.
  • Customs authorities.
  • Weather conditions.
  • Supplier delays.
  • Public holidays.
  • High-volume shipping periods.
  • Circumstances beyond our reasonable control.

Risk of loss and ownership of products transfer to the customer upon delivery to the shipping carrier, where permitted by applicable law.

8. Order Refusal & Cancellation

We reserve the right to refuse, suspend, or cancel any order for reasons including but not limited to:

  • Suspected fraud.
  • Payment verification issues.
  • Intellectual property concerns.
  • Violations of these Terms.
  • Product availability issues.
  • Supplier fulfillment limitations.
  • Pricing errors.
  • Operational or business reasons.

If payment has already been collected for a cancelled order, a refund will be issued.

9. Returns & Refunds

All returns, refunds, replacements, and cancellations are governed by our Return & Refund Policy.

By placing an order, you acknowledge that you have reviewed and agreed to that policy.

10. Intellectual Property

All content on this website, including but not limited to:

  • Logos.
  • Branding.
  • Product designs.
  • Graphics.
  • Images.
  • Text.
  • Software.
  • Website content.

is owned by or licensed to us and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or exploited without our prior written consent.

11. Prohibited Uses

You agree not to:

  • Violate applicable laws.
  • Submit false information.
  • Interfere with website functionality.
  • Attempt unauthorized access to systems or accounts.
  • Reverse engineer website functionality.
  • Use automated tools to scrape data.
  • Upload malicious software.
  • Abuse customer support services.
  • Initiate fraudulent transactions.
  • Misuse promotional offers or discount codes.

12. Limitation of Liability

To the fullest extent permitted by law, AniPlay, its owners, directors, employees, contractors, affiliates, suppliers, and partners shall not be liable for:

  • Indirect damages.
  • Incidental damages.
  • Consequential damages.
  • Special damages.
  • Loss of profits.
  • Loss of business.
  • Loss of data.
  • Loss of goodwill.

arising out of or relating to the use of our website, products, or services.

Our maximum liability for any claim shall not exceed the amount paid by the customer for the product giving rise to the claim.

13. Disclaimer of Warranties

Except as required by law, all products and services are provided on an "as is" and "as available" basis.

We make no warranties or representations regarding:

  • Continuous website availability.
  • Error-free operation.
  • Product suitability for a particular purpose.
  • Uninterrupted access.
  • Compatibility with third-party systems.

To the fullest extent permitted by law, all implied warranties are disclaimed.

14. Indemnification

You agree to defend, indemnify, and hold harmless AniPlay, its owners, employees, affiliates, suppliers, fulfillment partners, and service providers from any claims, damages, liabilities, costs, and expenses arising from:

  • Your use of the website.
  • Your violation of these Terms.
  • Your uploaded content.
  • Intellectual property claims relating to submitted content.
  • Your violation of any law or third-party rights.

15. Chargebacks & Payment Disputes

Customers agree to contact customer support and make reasonable efforts to resolve disputes before initiating chargebacks.

We reserve the right to provide order records, communications, delivery confirmations, customization records, and other evidence to financial institutions and payment processors in connection with any dispute.

16. Third-Party Services

Our website may utilize third-party services including:

  • Payment processors.
  • Shipping providers.
  • Fulfillment partners.
  • Marketing platforms.
  • Analytics providers.

We are not responsible for the actions, policies, or services of third parties.

17. Force Majeure

We shall not be liable for delays or failures resulting from events beyond our reasonable control, including:

  • Natural disasters.
  • Government actions.
  • Labor disputes.
  • Internet outages.
  • Supply chain disruptions.
  • Pandemics.
  • Carrier disruptions.
  • Utility failures.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Ireland, without regard to conflict-of-law principles.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Ireland, except where applicable consumer protection laws provide otherwise.

19. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes become effective immediately upon posting to the website.

Continued use of the website following any changes constitutes acceptance of the updated Terms.